Our Support Team

Alpha Digital Networks takes customer care very seriously. Our Alpha Digital support team are on hand so that we can deal with any issues you have swiftly and professionally. We aim to put your mind at ease when it comes to faults and queries so we are always happy to help.

We have also created some documents to help if you are struggling with any minor issues with your equipment.

You can also find some helpful ‘how to’ videos on our Youtube channel here.

However, if you are having major issues with your product, do not hesitate to contact our team on 03300 020120 or support@adnplc.com.

Helpful Videos

Please click below to view our troubleshooting videos.

AlphaInteractive

No Interactivity

AlphaInteractive

How to Connect a Laptop

AlphaInteractive

How to Mirror Your Laptop to Your Screen

Additional Documents

Frequently Asked Questions

Please fill in the form below, and a member of our support team will contact you as soon as possible.

The serial number for your screen is in two parts. You will need to keep a record of these two numbers for any warranty calls in the future. We will need to know this number so our Engineers can bring the correct parts for your screen if we need to repair the screen under warranty. These will be on two white stickers on the side of the screen. They will look something like KI65AGAN0000 and 051001.

As of September 2017, all our Alpha Interactive touchscreens come with a 5-year on-site warranty as standard. This is valid from the installation or delivery date.

If you have bought a screen through a re-seller, you must contact your

re-seller in the first instance. If they determine there is an issue with the hardware, we will then come out and have a look at the screen.

Please ensure that your screen is plugged in to the plug socket correctly and the socket is working. There is also a red rocker switch on the back of the screen. This may have been knocked. Please ensure this rocker switch is lit up. You should have a red ‘stand-by’ light visible on the front of the screen. If you do, please try the power button on the side of the screen and the power button on the remote. If you do not have a red ‘stand-by’ light on the front of the screen or the rocker switch is not lit up, this means your screen is not getting power. Please ask your IT Dept to investigate

further.

No, the Alpha Interactive will calibrate automatically. However, if you are having an issue with your touch and calibration, this could be due to the aspect ratio setting on your laptop. Please see our helpful video above.

No. Unfortunately, the Alpha Interactive screen series is not compatible with Apple Macbooks. However, it will work perfectly with Windows PCs.

You can purchase a new remote control from Alpha Digital Networks by emailing info@adnplc.com. However, if you have bought your screen through an approved re-seller, you must purchase this replacement through them.

Make sure you are pointing the remote directly at the screen sensor in the bottom right-hand corner of the screen. If it is still not working and you have another Alpha screen, please try the remote from the other screen. Also, please try new batteries. If nothing is working, please contact our support team by filling out the form on our website: https://www.adnplc.com/adn-support/ Our team will be in touch very soon to resolve the issue for you. If you have purchased your screen through an approved re-seller, please contact them for first-line support.

If you have any issues with the sound on our screen, this could be

something as simple as a setting on your PC. We have lots of trouble-shooting guides on our support page: https://www.adnplc.com/adn-support/ Please have a look at these resources to try and resolve the issue. However, if you are still having issues, please fill out the contact form on the Support page and our team will be in touch promptly.

If you are having issues with the touch on your screen, this could be due to something as simple as the USB being plugged into the incorrect port. We have lots of troubleshooting guides on our support page: https://www.adnplc.com/adn-support/ Please have a look at our guides and videos to do with touch. Also, please note that if you have a USB cable over 3m long, you may need a booster. If you are still having issues, please fill in the contact form on the Support page and our team will be in touch promptly.

We can provide a screen cleaning kit for you for a small charge. To order this, please email us at info@adnplc.com. Use a PC screen cleaning kit to clean the front of the screen and inside the bezel (on the IR sensor) regularly as a build-up of dust and dirt can affect the touch.

Yes, if you press F12 on the remote control, your screen will be frozen, and you can work on your PC. To un-freeze the screen, simply press F12 again.

This is an issue with your PC, not the screen. Please visit our support page: https://www.adnplc.com/adn-support/ and see how to update the touch drivers on your PC. Please speak to your IT dept about this issue.

E-Share is the screen mirroring app installed on your screen. If you open the app, there will be easy to follow steps on screen on how to set up the screen mirroring. Please ensure your screen and other device are on the same network.

Support Request Form

Please fill in the form below, and a member of our support team will contact you as soon as possible.

Read about how we helped Blackburn Rovers embrace their new LED Displays.

After being promoted to The Championship in 2018, Blackburn Rovers FC wanted to move forward and embrace technology at their club to enhance the fan experience and gain revenue through advertising. Our aim is to help companies integrate our AV solutions into their business to increase brand awareness, revenue and customer engagement.